Free Hand-Painted Lettering
Available for Canvas Tote checkouts only. Personalization Event live now through Monday, May 29.
Available for Canvas Tote checkouts only. We have partnered with Marci Thomas, Dallas based artist extraordinaire & interior design master to make sure we celebrate in the most personal way. We are offering free hand painted initial customization for a limited time only!
Free Hand Lettering Personalization Event live 5/25 through Monday, 5/29. All order placement details and policies can be found on both Canvas tote listings, here for Black and here for Espresso.
Policies + FAQs
The pieces we wanted to wear, now we design for the modern woman.
Quality contemporary handbags inspired in the South + handmade in the USA.
Please keep in mind that your complete satisfaction as a cherished customer is always our first priority. We’ll be happy to answer your questions and address your concerns. For answers not supplied below, please don’t hesitate to reach out.
I’d like to carry the J. LOWERY brand in my store! What should I do?
Interested in stocking J. LOWERY handbags and accessories? We would love to chat. Please feel welcome to reach out with your questions, and we’ll be in touch shortly.
Where are J. LOWERY handbags and accessories made?
All J. LOWERY handbags and accessories are proudly handmade in the USA.
When should I expect to receive my J. LOWERY order?
We’re able to process and ship all domestic orders within three days of order confirmation. Upon shipment, expect delivery within five to seven business days.
How can I return or exchange my J. LOWERY order?
We’ll gladly accept returns or exchanges of unused items in their original condition within 14 days of order delivery.
Items’ ‘original condition’ includes all of their original packaging and insert pieces, attachments, hardware, and dust bag. Damaged items or items missing any original components unfortunately cannot be accepted for return or exchange.
To request a return or exchange, simply send an email to email@example.com within 14 days of order delivery. Please include your full name and order number with your message, and we’ll follow up with your next steps.
Please note that return shipping costs are the responsibility of the customer, and will be deducted from your total refund.
HOLIDAY RETURNS & EXCHANGES
Any full-priced items purchased after November 18 will be eligible for an extended holiday return exchange courtesy period. These purchases will be eligible for return or exchange until the deadline of January 8, 2023.
HOLIDAY SHIPPING DEADLINES
Due to the uncertain nature of shipping this holiday season, we suggest you please attempt to checkout for all your holiday purchases well before the below suggested dates. Just to ensure an overall pleasant, hassle free experience. These timeframes are provided, to the best of their ability, through the carrier service themselves but are not guaranteed.
The 2022-2023 Holiday Shipping Deadlines are as follows:
GROUND: December 19
NEXT DAY: December 21
If you have any specific questions regarding shipping, shipping deadlines & estimations and planning for your upcoming holiday deliveries simply email firstname.lastname@example.org .Please include your full name and order number if available. We will be in touch as quickly as possible.
Does J. LOWERY have a repair policy?
We sure do–your complete satisfaction as a cherished customer is always our first priority. We offer a 12-month warranty covering manufacturing defects of J. LOWERY handbags and accessories.
What qualifies as a ‘manufacturing defect’ is evaluated case-by-case.
To submit an issue for review, please reach out with your full name, order number, and photos of the defective item, and we’ll advise you with next steps.
- LOWERY reserves the right to consider each repair claim individually and to accept only those covered by our Repair Policy.
Should we approve your item for repair, we’ll cover the cost of shipping and repairs. In that case, please allow five to seven weeks for repairs to be made. If your item is irreparable, we’ll replace it and cover the shipping cost.
Please, however, note that our warranty does not cover external damage resulting from typical wear and tear (ie. water damage, scratching, scuffing, tonal variations, etc.). Find our recommendations regarding how to best protect your J. LOWERY handbag from this type of damage below.
How do I properly care for my J. LOWERY handbag?
To maintain your handbag’s lasting beauty, avoid its contact with abrasive surfaces, water, and oils.
For light cleaning, regularly wipe your handbag’s surface with a soft, damp cloth. Some leather treatments and conditioners are useful; however, we recommend testing products before applying them to your entire handbag. Please reach out for access to our list of preferred products and tested restorative methods.
For deep cleaning, we recommend trusting your handbag to the leather care professional of your choice.
When not using your handbag, stow it in its provided dustbag and store it in a clean, dry area that is out of direct sunlight.
How do I protect my J. LOWERY handbag from color transfer?
Leather handbags of all types are potentially subject to color transfer or staining when in direct contact with certain materials, namely denim or other types of clothing with heavy pigment content, and especially if wet.
Light hues of leather should avoid direct contact with dark denim or bright fabrics. Dark hues of leather should avoid direct contact with light materials. All hues of leather should avoid direct contact with water, sweat, or other liquids.
Is my J. LOWERY handbag supposed to have marks on it?
Color and grain variations among premium natural leathers are to be appreciated as defining qualities of unique, handmade products rather than imperfections.