Quality contemporary handbags designed by two lifelong friends on a mission to simplify dressing.
Please keep in mind that your complete satisfaction as a cherished customer is always our first priority. We’ll be happy to answer your questions and address your concerns. For answers not supplied below, please don’t hesitate to reach out.
We’re able to process and ship all domestic orders within three days of order confirmation. Upon shipment, expect delivery within five to seven business days. This pertains to general shipping & processing only, excluding holidays and sales & promotional event periods which have their own specified deadlines & policies.
Not sure if the bag you are shopping is preorder or not? You can always tell if you are purchasing a preorder item on both the product page and at checkout. The product will be clearly identified and shipping window repeated for assurance. We make sure you cannot miss it.
For more answers on shipping times or preorder specifics, reach us at hello@shopjlowery.com.
CLICK HERE to access our online return portal and begin the return process.
We’ll gladly accept returns or exchanges of unused items in their original condition within 14 days of order delivery.
Items’ in ‘original condition’ includes all of their original packaging and insert pieces, attachments, hardware, and dust bag. Damaged items or items missing any original components unfortunately cannot be accepted for return or exchange.
To request a return or exchange, simply follow this link to portal and prompts will guide you the process. We partner with Redo to bring you a seamless customer service experience. Still have questions or need assitance? Reach our team at hello@shopjlowery.com.
All purchases made through sale are final. J. LOWERY does not accept returns or exchanges on bags purchased through all online sale events or any bags marked final sale specifically. Cannot be combined with other promotions or discounts. All purchases made through sale are final. NO RETURNS OR EXCHANGES. Discounts cannot be applied to previous purchases.
All customers, including those who do not purchase Redo coverage, will use the Redo return portal. Customers who do purchase Redo will also benefit from free return shipping towards exchanges & store credits while those who do not choose Redo will be responsible for the return shipping label cost themselves.
To maintain your handbag’s lasting beauty, avoid its contact with abrasive surfaces, water, and oils.
For light cleaning, regularly wipe your handbag’s surface with a soft, damp cloth. Some leather treatments and conditioners are useful; however, we recommend testing products before applying them to your entire handbag. Please reach out for access to our list of preferred products and tested restorative methods.
For deep cleaning, we recommend trusting your handbag to the leather care professional of your choice.
When not using your handbag, stow it in its provided dustbag and store it in a clean, dry area that is out of direct sunlight.
Leather handbags of all types are potentially subject to color transfer or staining when in direct contact with certain materials, namely denim or other types of clothing with heavy pigment content, and especially if wet.
Light hues of leather should avoid direct contact with dark denim or bright fabrics. Dark hues of leather should avoid direct contact with light materials. All hues of leather should avoid direct contact with water, sweat, or other liquids.
If you have further questions regarding the care of your J. LOWERY bag, email us at hello@shopjlowery.com.
We sure do–your complete satisfaction as a cherished customer is always our first priority. We offer a 12-month warranty covering manufacturing defects of J. LOWERY handbags and accessories.
What qualifies as a ‘manufacturing defect’ is evaluated case-by-case.
To submit an issue for review, please reach out with your full name, order number, and photos of the defective item, and we’ll advise you with next steps.
J. LOWERY reserves the right to consider each repair claim individually and to accept only those covered by our Repair Policy.
Should we approve your item for repair, we’ll cover the cost of shipping and repairs. In that case, please allow five to seven weeks for repairs to be made. If your item is irreparable, we’ll replace it and cover the shipping cost.
Please, however, note that our warranty does not cover external damage resulting from typical wear and tear (ie. water damage, scratching, scuffing, tonal variations, etc.). Find our recommendations regarding how to best protect your J. LOWERY handbag from this type of damage below.
Interested in stocking J. LOWERY handbags and accessories? We would love to chat. Please feel welcome to reach out with your questions, and we’ll be in touch shortly.
