Does J. LOWERY have a repair policy?
We sure do–your complete satisfaction as a cherished customer is always our first priority. We offer a 12-month warranty covering manufacturing defects of J. LOWERY handbags and accessories.
What qualifies as a ‘manufacturing defect’ is evaluated case-by-case.
To submit an issue for review, please reach out with your full name, order number, and photos of the defective item, and we’ll advise you with next steps.
J. LOWERY reserves the right to consider each repair claim individually and to accept only those covered by our Repair Policy.
Should we approve your item for repair, we’ll cover the cost of shipping and repairs. In that case, please allow five to seven weeks for repairs to be made. If your item is irreparable, we’ll replace it and cover the shipping cost.
Please, however, note that our warranty does not cover external damage resulting from typical wear and tear (ie. water damage, scratching, scuffing, tonal variations, etc.). Find our recommendations regarding how to best protect your J. LOWERY handbag from this type of damage below.