We’ll gladly accept returns or exchanges of unused items in their original condition within 14 days of order delivery.
Items’ ‘original condition’ includes all of their original packaging and insert pieces, attachments, hardware, and dust bag. Damaged items or items missing any original components unfortunately cannot be accepted for return or exchange.
To request a return or exchange, simply email firstname.lastname@example.org within 14 days of order delivery. Please include your full name and order number with your message, and we’ll follow up with your next steps.
Please note that return shipping costs are the responsibility of the customer, and will be deducted from your total refund.
HOLIDAY RETURNS & EXCHANGES
Any full-priced items purchased after November 18 will be eligible for an extended holiday return exchange courtesy period. These purchases will be eligible for return or exchange until the deadline of January 8, 2023.
** Any bags purchased during Black Friday, Small Business Saturday, Cyber Monday or other holiday sales / promotions are eligible for exchange only, NO RETURNS. Incentives or discount codes cannot be combined with other promotions or discounts and cannot be applied to previous purchases. **
HOLIDAY SHIPPING DEADLINES
Due to the uncertain nature of shipping this holiday season, we suggest you please attempt to checkout for all your holiday purchases well before the below suggested dates. Just to ensure an overall pleasant, hassle free experience. These timeframes are provided, to the best of their ability, through the carrier service themselves but are not guaranteed.
The 2022-2023 Holiday Shipping Deadlines are as follows:
GROUND: December 19
NEXT DAY: December 21
If you have any specific questions regarding shipping, shipping deadlines & estimations and planning for your upcoming holiday deliveries simply email email@example.com .Please include your full name and order number if available. We will be in touch as quickly as possible.