Quality contemporary handbags inspired in the South + handmade in the USA.
Please keep in mind that your complete satisfaction as a cherished customer is always our first priority. We’ll be happy to answer your questions and address your concerns. For answers not supplied below, please don’t hesitate to reach out.
All J. LOWERY handbags and accessories are proudly handmade in the USA.
To maintain your handbag’s lasting beauty, avoid its contact with abrasive surfaces, water, and oils.
For light cleaning, regularly wipe your handbag’s surface with a soft, damp cloth. Some leather treatments and conditioners are useful; however, we recommend testing products before applying them to your entire handbag. Please reach out for access to our list of preferred products and tested restorative methods.
For deep cleaning, we recommend trusting your handbag to the leather care professional of your choice.
When not using your handbag, stow it in its provided dustbag and store it in a clean, dry area that is out of direct sunlight.
Leather handbags of all types are potentially subject to color transfer or staining when in direct contact with certain materials, namely denim or other types of clothing with heavy pigment content, and especially if wet.
Light hues of leather should avoid direct contact with dark denim or bright fabrics. Dark hues of leather should avoid direct contact with light materials. All hues of leather should avoid direct contact with water, sweat, or other liquids.
If you have further questions regarding the care of your J. LOWERY bag, email us at hello@shopjlowery.com.
Color and grain variations among premium natural leathers are to be appreciated as defining qualities of unique, handmade products rather than imperfections.
We’ll gladly accept returns or exchanges of unused items in their original condition within 14 days of order delivery.
Items’ ‘original condition’ includes all of their original packaging and insert pieces, attachments, hardware, and dust bag. Damaged items or items missing any original components unfortunately cannot be accepted for return or exchange.
To request a return or exchange, simply email returns@shopjlowery.com within 14 days of order delivery. Please include your full name and order number with your message, and we’ll follow up with your next steps.
Please note that return shipping costs are the responsibility of the customer, and will be deducted from your total refund.
HOLIDAY RETURNS & EXCHANGES
Any full-priced items purchased after November 18 will be eligible for an extended holiday return exchange courtesy period. These purchases will be eligible for return or exchange until the deadline of January 8, 2023.
** Any bags purchased during Black Friday, Small Business Saturday, Cyber Monday or other holiday sales / promotions are eligible for exchange only, NO RETURNS. Incentives or discount codes cannot be combined with other promotions or discounts and cannot be applied to previous purchases. **
HOLIDAY SHIPPING DEADLINES
Due to the uncertain nature of shipping this holiday season, we suggest you please attempt to checkout for all your holiday purchases well before the below suggested dates. Just to ensure an overall pleasant, hassle free experience. These timeframes are provided, to the best of their ability, through the carrier service themselves but are not guaranteed.
The 2022-2023 Holiday Shipping Deadlines are as follows:
GROUND: December 19
NEXT DAY: December 21
If you have any specific questions regarding shipping, shipping deadlines & estimations and planning for your upcoming holiday deliveries simply email hello@shopjlowery.com .Please include your full name and order number if available. We will be in touch as quickly as possible.
We’re able to process and ship all domestic orders within three days of order confirmation. Upon shipment, expect delivery within five to seven business days.
We sure do–your complete satisfaction as a cherished customer is always our first priority. We offer a 12-month warranty covering manufacturing defects of J. LOWERY handbags and accessories.
What qualifies as a ‘manufacturing defect’ is evaluated case-by-case.
To submit an issue for review, please reach out with your full name, order number, and photos of the defective item, and we’ll advise you with next steps.
J. LOWERY reserves the right to consider each repair claim individually and to accept only those covered by our Repair Policy.
Should we approve your item for repair, we’ll cover the cost of shipping and repairs. In that case, please allow five to seven weeks for repairs to be made. If your item is irreparable, we’ll replace it and cover the shipping cost.
Please, however, note that our warranty does not cover external damage resulting from typical wear and tear (ie. water damage, scratching, scuffing, tonal variations, etc.). Find our recommendations regarding how to best protect your J. LOWERY handbag from this type of damage below.
Interested in stocking J. LOWERY handbags and accessories? We would love to chat. Please feel welcome to reach out with your questions, and we’ll be in touch shortly.
